We wanted to take a moment to provide you with some important updates regarding our Customer Support Services at Knack.
We understand that you may have experienced frustration with our support response times in the past, and for that, we sincerely apologize. At Knack, we are committed to providing you with exceptional service and support, and we know that timely responses to support tickets are crucial.
That’s why we have made several changes to our support processes to improve our ability to respond to your tickets promptly. We are increasing the size of our Support Team and have implemented new procedures that have already taken effect today. We believe that these changes will make a significant difference in our ability to provide you with the timely support you deserve.
We value your feedback and appreciate your patience as we continue to grow and improve our services. Our team is dedicated to helping you with any issues or concerns you may have, and we will do everything we can to ensure that you receive the support you need.
Thank you for choosing Knack, and please don’t hesitate to reach out!
Veronica - Director of Customer Success at Knack