Not getting Support via the Chat tool

I have been sending requests for help to the in-app Chat - I’m not getting ANY response. When I sent the first request, it said that the response time is 6 hours; I see it’s now down to 4 hours.

YET, no response to my requests? Not even an acknowledgement that they are looking into the issue?

Anybody else experiencing this frustration?

I have highlighted your post to the Knack team. Hopefully they will come back to you soon :+1:

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Hey there, we’re sorry for the frustration and we appreciate you sharing your feedback and have addressed this concern here.