Hello!
We plan to push out a bug fix regarding rules and page detail views. This will change behavior for some pages, and Support has emailed the account owners with details about it. If you didn’t receive an email, it shouldn’t affect any of your views, if you were one of a small number of our users who did, please reach out to Support with any questions.
Since there are a few days between when the email communications went out, and when the fix will happen, here are the details:
Details about an upcoming bug fix that will be released on Tuesday, 3/28/23.
This fix may require you to make specific changes in Page Rules.
Summary
In Page Detail views, rules are currently not being followed correctly for User Roles.
Current Behavior
The screenshots below depict a details page, showing the details of a connected account, with a rule set up indicating that specific action should be taken in that view, based on the user role.
Currently, the Staff User is not redirected to the parent page, and instead, is allowed to click on the item details.
The Admin User, when clicking on “View”, is redirected to the parent page.
In other words, a Staff User who clicks on “View” on this details page, should be redirected to the parent page.
The Upcoming Bug Fix
Next week’s release will correct this, so the result will be that the Staff User will be redirected to the parent page, while the Admin User will be able to view the details.
The rule on the details page will follow the signed-in user, as expected.
Action Required: If you would prefer to keep the current behavior after the release, the rule will need to be changed to point to specifically target the record on the page (not the signed-in user), as shown in the Post Release screenshot.
Post Release
Change the rule to target the Record detail (not the user role).
The Support Team has a list of all affected views in each app (at the time of email) and can provide a list to those who reach out.
We apologize for any inconvenience this may cause and thank you for your patience if this affected you.
Cheers,
Kara