I am using Knack to create my own helpdesk ticketing system. So far it’s going great.
What I need is a way for users to send emails to firstname.lastname@example.org and have it create a record in Knack.
Also if the user replies to an email that was sent from Knack it needs to update the record.
It doesn’t seem that Knack can do this natively but I have seen several references to accomplishing this through Zapier. I’ve never used Zapier, has anyone done this and have any tips to get started?