Hi,
has anyone used Knack to send out a Whatsapp message? We use SMS all the time, but a customer has asked if we can send out to Whatsapp as well.
Thanks,
Andrew Steele (UK based).
I’ve not used WhatsApp but just checking on my phone while out and about I see they have an integration. However, I think you have to have a business account.
Not checked Flows.
https://www.make.com/en/integrations?community=1&verified=1&search=What
Hi Carl,
yes having a look at the api and you do need a business account. Just wondered if anyone had actually done it as yet,
Thanks for the comment, as always 
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I have a text formula field to use WhatsApp based on a Contact phone number.
<a href="https://wa.me/{Movil}">https://wa.me/{Movil}</a>
but did not thought about using WhatsApp as a substitute for an automatic action like Knack Email Rule, if that is what you are trying to do. Can be interesting indeed.
Although, as a difference from sms and email, the destinatary must have your phone number in his phone directory.
…but ultimately I did receive some direct WA messages from unknown individuals. so…
Thank You Michael,
will investigate further.
I set this up last week using flows. Yes it works but it’s fiddly to get it started. You do need a whatsapp business account. Which requires the business to have an “approved” Facebook page (by Meta) and that requires the business to have a website that is referenced on the Facebook page. Then each recipient has to add the company into their whatsapp contacts. But yes it does send messages.
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Thanks for that, I thought it would be a “fiddly’ one, but will take a look.
Regards,
Andrew Steele.
My advice is get messaging working from a phone that is logged in with your company account. Once you know the pathway is open then flows is the easy bit.
Hello! I strongly suggest you look into Twilio https://www.twilio.com/.
Dealing with WhatsApp Business API is hellish. This app streamlines the process.