I am trying to cancel our account.
It is currently frozen.
I go to Knack and click on the DELETE ACCOUNT button.
I then complete the modal, and when I submit, I get the error.
(I have tried multiple times with multiple selections over a few days, but the error persists.
I have reached out to support via livechat message and am waiting for a reply.
Any help would be appreciated.
We apologize for this inconvenience and we’re sorry to see you go. Please let me know if you haven’t received a reply for our support team to resolve this.
I still need some help please - there is a 5 day old support ticket - 2066950458 - but no replies yet.
I tried the cancellation button a moment ago, and the same error is still there.
We’re so sorry, Brett. Our chat bot routed the ticket to the wrong queue, but I have moved it to the correct queue and you should be getting a response from support here shortly.