The screenshot showed my rule setup for this task, which basically updates the Last Processing Date to the current date.
I expect that for records with one of the statuses “Declined”, “Property Rented”, “Withdrawn”, “Delete Application”, not to be updated with the Last Processing Date.
But it updated those records along with other statuses. So it is confusing for me. Am I missing something about how the rule works?
Hi @k.ho
I think the issue is that those four conditions are being evaluated with AND logic for one record - like it’s looking for records with EACH of those values in them, instead of just one of those values in them.
Run when the record Status is not “Property Rented” AND Status is not “Declined” AND Status is not “Withdrawn” AND Status is not “Delete Application”
Is there an inverse task you could try, like Run when the record Status is Pending?
I hope that makes sense!
Thanks,
Kara