I am developing for a client and I’m trying to understand if the licensing (Starter $59 per month, Pro $119 per month, etc) is on a per user count, or just one license for the entire company? I’m trying to create a help desk ticket app that will be used by up to 500 users. Will my fee be $119 per month (Pro) or is it $119*500?
Also, in reviewing the plan details I come across something called “Record History”. What is that? It looks like for the Pro plan, there is 1 month of Record History, and for Corporate, it’s 2 months. WHat specifically is a Record History?
It’s one cost per month i.e. $119 per month, covering an unlimited number of users. Knack uses record counts as its cost escalator.
Record history is the ability for the system administrator to see a history of all data changes over time. Some people might consider it an audit trail.
Thank you Sir. Is the record history downloadable, or is it gone forever after 2 months?
Back onto the record count. If I’m using Knack as an IT help form app, is each form considered a record, or does each “revision” (i.e. when user updates a form and resubmits) count as a record?
I don’t think the record history is downloadable but I’ve never tried. There may be a manual export function. The intent is that it’s gone after 2 months.
Record count will be whatever you decide it is based on your schema. For example if a service desk incident is updated 10 times but overwritten each time it’s updated, it’s still just 1 record. But if you create a “history table” and write out a copy to the history table at each update then its 10 records.
In my experience of service desk systems you will probably want to keep some level of historical details … who said or did what and when … so each incident will end up as multiple knack records.
If you’re concerned about Record History then you can run backups of your data but this is not something Knack offers natively. I’ve started doing this daily, at present, thanks to the help of ChatGPT.
Hi Dean, thanks for the perspective. What are the high level steps to run backup, and how much effort does it involve? What is the output of the backup?
Sorry, i’m completely new to Knack. I’m an SAP (ERP system) consultant and have to investigate using Knack to integrate with SAP.
It’s pretty simple. ChatGPT created a routine using Google’s free (?) App Scripts. Because of the 6 minute runtime limitation (free version ?) it cycles daily through all of our tables every 5 minutes until they’ve all been backed up. Our largest file is currently about 12k records. The files are backed up in CSV and JSON format to our Google Drive and a copy is also e-mailed to us.
