Has anybody else had issues in the last couple of weeks with links from a Details page not working.
For example clicking an “Edit” link from a Details page just redirects to the base page on the app. The same Edit page from a table Grid works fine.
I had this issue a couple of weeks ago, which affected mulitple customers. It mysterously went away after a couple of days, but now it is back.
VERY scary as I have many affected apps/customers.
Unfortunately am getting very little buy-in from Knack support on this one - no acknowledgement of the affect on my business/customers, and only one response but when the “support hours” end for the day it just all goes quiet
Usually I find the support team pretty good, but anything that gets a bit “hard” can be extremely frustrating as it becomes like a black hole with noone to talk to.
Anyway, sorry about the rant - just wondering if anyone else is experiencing this?
Hi @Craig_Anderson - I’ve raised your post with Kara Peabody and John Karas, hopefully one of them will circle back here.
Hi Carl,
Thankyou. I really appreciate help.
Hi @Craig_Anderson and @CarlHolmes -
Thanks for posting. Our team is actively investigating this. I will post updates as I have them.
We are working on a fix - it is almost ready to deploy.
Great thankyou Kara.
Fixes have been deployed - you may need to refresh the Live App browser pages that are open to reflect the change..
Thankyou Kara (and Carl) - All working well from this end.
I really appreciate your help and feedback with this!
Something is still not working for me.
When opening a connected form (e.g. to add a Campaign for a Company) from a grid row, the connected field (e.g. Company) is no longer pre-filled.
This breaks any JavaScript that depends on that field’s ID on knack-view-render.
For example, $(‘#view_XXX-field_YYY’).val() returns blank, even though the form is launched from a Company row.
This used to work reliably. Now it fails unless the user manually selects the Company again.
Please confirm if this is a known regression or if a complete fix is still in progress.
Your issue seems to be unrelated to the one I was experiencing above. Mine was not related to connected records. I’d suggest raising a new post or support ticket if you haven’t already
Thanks I will
Hi @AndrewBang54366 I was told that what you are seeing is (temporarily) expected after the updates we made yesterday - we’re working on a few different fixes for connected values. Thank you for your patience,
Kara