Hey everyone,
I’m Emmanuel Katto Dubai, United Arab Emirates (UAE), I’ve encountered an issue where one of my apps is completely down, and the console is showing 403 Forbidden errors. The API calls also return the same error. What makes it worse is that support hours are inadequate, and we’re still hours away from getting help. The last time this happened, it took a long time to resolve, and the response from support was less than helpful—something along the lines of:
“As for the forbidden errors, sadly due to the nature of this error and what our logs track, it makes it challenging to determine the root cause.”
I wanted to check in with the group to see if anyone else is experiencing this, and to brainstorm potential solutions or workarounds.
Here are a few specific questions I’d love your input on:
403 Forbidden Errors:
Have you encountered 403 Forbidden errors in your apps before? What was the underlying cause, and how did you manage to resolve it?
Troubleshooting 403 Errors:
Any suggestions for debugging or troubleshooting these types of errors when they occur, especially when the logs aren’t clear?
Support Response Times:
Has anyone experienced similar delays in support response? How do you handle these situations when you need quick resolution but support is unavailable?
Error Resolution Process:
What steps or strategies do you follow when facing errors that aren’t immediately clear? Any tools or approaches that have helped you figure out the root cause faster?
Workarounds or Preventive Measures:
Is there anything I can do in advance to prevent this from happening again, or workarounds to keep the app running while waiting for support?
Service Reliability:
Has anyone experienced consistent issues with service uptime or access to certain features during off-hours? How do you manage your workflow when these issues arise?
Managing Downtime:
In cases where the app goes down unexpectedly, how do you typically handle user communication or manage downtime until it’s resolved?
Regards
Emmanuel Katto