Shared builders

Knack’s help article on “Sharing Apps with Shared Builders” Sharing Apps with Shared Builders includes this detail:

“Note that you can add the same email address to multiple apps as a shared builder without it affecting your shared builder count (they will still count as one shared builder against your limit).”

In my experience, that’s not the case. We have a starter plan with 2 apps. I’m the account owner and thus a builder on both apps. I can add a guest builder to one of our apps. But when I try to add the same person, using the same email address, to the second app, I get this error:

“This plan currently allows for 2 builders, including you. Share this app with more builders by upgrading to a higher plan.”

Does anyone else have this issue?

I would recommend contacting the support team for them to investigate further.

1 Like

Hi @Scott7,

Thank you for sharing your question! As Carl suggested, you can reach out to our support team via this link here: Create Support Ticket. They will be happy to take a look into what’s causing this issue on your account.

Have a great rest of your weekend! :slight_smile: