Does anybody else have this problem?
I have a Short Text field set with Conditions to use a connected value. Problem is that the Connected Value is shown as the Record ID and not the actual name of the connected record.
This is not an issue of Display on the Object settings - my Display is set to "Account Description", yet the value it shows is the KNACK Record ID for that specific Record.
I've logged it with Support - haven't heard back yet (just that they're looking into it). I have actually recreated some fields to see if that solves the problem - but, no.
I'm not sure if it'll help you - but the way I have it set up is:
1. Connection field - i.e. Account
2. Short text field - with Conditional Rules - one of which is to show the Field Value of the Connection Field (Account - from step 1)
So, where the Conditional Rule uses the Connection Field value is where the RecordID then shows up.
Might have to ask support but would love to know how you did it, I have to use a javascript routine to get the recordID in a form and even more hassle for a connected field and there is no reason Knack couldn't create a field to add it automatically. I had some where things happen to data in the transition to the new builder so there may be a bug. In some cases I had to recreate fields to get them populated correctly. It has been a bit of a hassle during migration but it was a bullet we had to bite.
Yeah - I've done that. Unfortunately no luck.
Try updating those records and see if those fields update properly with descriptions
Was there ever a fix for this? I’m seeing it also.
Just got this workaround from Knack - might help someone with the same issue.
Unfortunately, you’re running into a known bug that causes conditional rules that would set the value of a field to the record ID instead if the field is a connection field. If you’d like, we can let you know as soon as it’s been resolved.
In the meantime, as a workaround we would suggest creating a Text Formula field to retrieve this value, as pictured:
Then, you could use this field for your conditional rule. Make sure that this Text Formula field is listed above the “Carried Out By” field in the field list to ensure that it works properly.