Community and Knack team,
Like many Knack clients, I'm sure, Knack has become an important part of our business. I have a global team of 5 people who are working in our Knack app at various times over 12 hours, 6 days a week. We've only been using Knack for about a month and there have been several times, especially in the last week, where the system gets bogged down to the point where it becomes unusable - usually it lasts for 5-10 minutes, but sometimes longer - in fact, one is happening right now - starting at 4:05pm eastern on 11/11. As another example, I had an issue last week where an export of 500kb of data took over 20 minutes.
This is a general thread meant to open a discussion about how clients with key business applications can ensure more reliable performance. I personally am open to a discussion where a more premium plan is involved. Uptime is not the only question though - at this moment, while the system is technically up, it is taking 2+ minutes to load pages, so it's not usable.
What are the options? Is this on the roadmap?