Poor performance and reliability - massive slow downs

Feature Requests
1

Community and Knack team,

Like many Knack clients, I'm sure, Knack has become an important part of our business. I have a global team of 5 people who are working in our Knack app at various times over 12 hours, 6 days a week. We've only been using Knack for about a month and there have been several times, especially in the last week, where the system gets bogged down to the point where it becomes unusable - usually it lasts for 5-10 minutes, but sometimes longer - in fact, one is happening right now - starting at 4:05pm eastern on 11/11. As another example, I had an issue last week where an export of 500kb of data took over 20 minutes.

This is a general thread meant to open a discussion about how clients with key business applications can ensure more reliable performance. I personally am open to a discussion where a more premium plan is involved. Uptime is not the only question though - at this moment, while the system is technically up, it is taking 2+ minutes to load pages, so it's not usable.

What are the options? Is this on the roadmap?

2

I used the "Emergency Contact" choice within my account in the builder.  

3

Thanks again Andrew. May i just know how you got in touch with the support team, the chat doesn't seem to work great for me

4

Im not that tech savvy to check, all I know is that sometimes its speed performance is really bad - they have increased server capacity in response to my report today though, and currently everything is back to normal.

 

5

Thanks Andrew

What i find hard to understand is that the same action can have some very different processing time as per below from 1s to 45s

6

Yes, some of my apps have been very slow recently, and one was un-usable this morning ... reported it, and they are "looking at it" - another app needed a server re-boot this morning but I dont think was a speed issue. 

7

Anyone running on a Eu server facing major slow down in user login, form submission in the last 5 days?