Our app is down?

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1

Our app is down? But nothing to see on the status page.

Anyone else who experience the same?

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2

Yep. I am in Australia. Started about 40 mins ago for me. I have all user in 3 major customers completely down, all different cities, different accounts. Can’t get to any dashboards, builders or apps. Logged tickets. Status page is still not mentioning it.

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3

Thanks for the reply @Calvin_B

4

Australia here with same issue. Looks like an AWS outage.

https://downdetector.com.au/status/aws-amazon-web-services/

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5 
Hi Stephen.
“User reports indicate no current problems at Amazon Web Services”
Is is localised maybe?

@Calvin_B answering here because the other thread is for another topic.
I imagine Amazon’s status page is about as accurate as Knack’s - not at all.
I would imagine it’s Asia Pacific related but there’s likely no one awake on the other side of the world to confirm that.

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I apologise I didn’t realise that the other ticket was not outage related.

About 50 minutes now for me. All customers went down at once. As I mentioned they are on different accounts, and across the country from Perth to Brisbane. Have logged tickets.

Any update you can provide would be greatly appreciated.

Thanks,
Calvin

7

Yep Australia also. Let’s wait for the otherwise of the world to wake up I suppose

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"## Investigating

We have discovered that the Builder and Live app services are not loading at the moment. Our engineering team is already aware of the situation and the investigation is ongoing.
Once we have more details we will be posting an update."

9

I’m from Denmark (Europe) and it’s not working here.

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Doubt its AWS wide - only 5 users per hour reporting AWS issue, when there is an AWS outage its 100’s per hour on downdetector.

11

Waking up in the UK and ours is down, we have a team of 6 unable to access important client information for people with complex needs

12

Confirmed ours is showing Internal Service Error also

13

Mine was down, both back end and front end. Front end is back as of 11:35 pst. So is the back end.

Would have commented earlier, but I couldn’t log into the forums to comment :smiley:

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14

Status page has been updated;

and

15

Seems to be back for me - Australia…

16

Same, seems up!

17

We are in the UK and all back up and working now - 7:55am UK time - also Germany customer OK

18

Same here

19

All OK now - UK

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I have checked in with all my customer apps, and we are good as at about 4:50pm AEST