Just in general, there’s a good first step that we’re seeing resolve this issue in 95% of users with SSO problems, and it’s to basically reconnect everything in your SSO configuration within Knack and your SSO provider ensuring that the ID field correctly maps to an email address that corresponds to a Knack account. If anyone else runs into this and tries those steps and still has an issue, definitely submit a new ticket for it and we can dig a bit deeper.