Thanks - I’ll let the team know. The original fix was released 12 days ago.
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@CarlHolmes @Tim could you please send me a note with the dates and times (including timezone) and the email you logged in with the last time this happened, if you remember?
If it happens again I’ll make a note of the date and time and let you know.
I’m afraid I didn’t capture that information this time. 
It just happened again 21:28hrs GMT using carlholmeschps@gmail.com Google SSO
Thank you
Our original fix did not account for specific situations. The engineering team has a new fix that they are working on and I’ll update you when it is released!
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Yes, the bug is still happening.
Hi @Kara ,
Right now in the Dashboard https://dashboard.knack.com/ the Invoices subpage of The Plan & Billing does not load.
… and by the way, the link of the Intro Video page of the Help does not work.
tks for urgently fixin!
Michael
Hi @MichaelG ,
Can you please open a ticket with the Support team?
They will need some details from you since this is not happening to all users.
Thank you!
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ah ok, better.
Yes, first thing I did before commenting it here.
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@MichaelG
We just released a hotfix - could you please try again in about 30 minutes?
Hotfix working perfectly. tks Knack Team!
ps: Intro Video link works too.
ps2: If I were you, I would put a more enthusiastic and smiling person to deliver the speech of the video. An Intro Video is very important to convert leads.
Agreed. That’s pretty bad.