Modal popups for Pages Not Loading

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1

A lot of our pages with forms have the option checked “Display page in a modal popup”, which allows for those respective views to be shown in a popup when the link/button is clicked. In the past day or so my users have noticed that when clicking on the links with that option checked, a blank page is shown when the form usually will show up in a popup view. Has anyone else experienced this? Any feedback is appreciated.

2

Hi @Wilson - welcome to the forum :waving_hand:

Are you using KTL on those apps? There was an issue yesterday after an update was made. It has since been resolved, so depending if you manually add a KTL version or simply leave it blank, a browser refresh will update it. If you manually add a version number in the loader we are on 0.30.6

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I experienced it too under KTL. The problem has been resolved, but it does not load as fast and direct as before the yesterday issue. It seems it goes through various steps instead of opening directly.

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Hi @Wilson,

You’re right, there was a problem with the modal pages after I’ve done a fix on something else. The bug has been fixed yesterday in version 0.30.6.

Let me know if you still have issues.

Norm

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Hi @MichaelG,

On all the apps I could test, I tried several modal pages and they all load very quickly.

The only thing that has changed is when the page contains the keyword _hf (Hide Fields). And even then the extra processing is negligible.

Can you test when the modal flag enabled vs disabled and compare with a stopwatch to see if there’s really a consistent and significant difference?

Norm

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6

Hi Norm! First let me take this opportunity to give you a very big Congrats!! for this KTL features code generator. Very very impressive.

I do not use any keyword _hf (Hide Fields) in my pages, I understand you refer to a KTL short code.

I had a closer look: only few of my popup forms experience more time to load seamingly due to some background steps; most of my simpler popu forms open direct and fast.

The slower loading is on the few forms that contain more fields, so it most probably is due to that so. And more I click to open those ones, and faster it loads. Maybe the under the hood mecanic needs to oil itself again. lol

And I tried again now and it goes fast as before.

so all ok for me again now.

Thank you for reaching out Norm!!

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Good to know, thanks for the update and the additional details :slight_smile:

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Hi Norm,

I am experiencing a weird thing on popups forms: I click to open it, it opens, I do not touch anything, and it closes and refresh automaticaly. ??

In various popup forms.

I am alone with that?

…it even reload the currrent page every few minutes automaticaly. ???

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Hi @MichaelG,

It’s possible. I’ve added some code yesterday to check the page integrity and refresh if some HTML elements are missing due to an incomplete load. This happens sometimes when Knack has an error 500, in whihc case it freezes our unattended dashboards.

But I may have overlooked something. Can you give me more information please?

  1. Are you talking about a Modal Form?
  2. Do you have a precise mesurement of the delay before the refresh
  3. Can you provide a screen shot of you screen?

Ideally, I’d prefer that you open a GitHub issue instead of posting this here, if possible.

Here: Issues · cortexrd/Knack-Toolkit-Library

Thanks for reporting,
Norm

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My bet, I am totally new to KTL. I will answer you on that on the link you provided.

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