There has been an important industry change that may affect your email-to-SMS workflow.
Twilio, a major communications service provider, is enforcing restrictions on email-to-SMS gateway services for commercial use. This change affects all Twilio SendGrid customers, including some Knack users who currently utilize email-to-SMS gateways in their workflows, for example, using tasks or rules to communicate with an email format such as 5551234567@vtext.com. Detailed information about this change can be found here.
What This Means For You
Emails sent to SMS gateways through Twilio SendGrid will no longer be delivered
This change is part of industry-wide compliance with messaging regulations and carrier requirements
If Your Workflows Are Affected
We understand this change may impact your operations, and we’re here to help you transition smoothly.
There are various alternative communication methods available, with Twilio, and with the Knack Flows Connector with Twilio.
We appreciate your understanding as we work together to adapt to these industry changes.
Cheers,
Kara