502 Server Error, Error Loading Resource, and More!

Over the last few months, our app page-load has dramatically dropped in speed. We have also noticed a huge uptick in load errors, typically “Error Loading Resource” or “502 Server Error.” We see these in our API calls as well as our page loads across all of our objects; it’s impossible to tell if there is a pattern to this behavior or if it is fully random.

Is this commonplace? Are other users experiencing these issues? Is this a fixable problem, or is this just an ongoing bug with the new Knack updates? It’s driving myself (the IT tech) and our company crazy.

Hi, Michael!

Thank you for sharing your experience, and I’m sorry to hear that the performance of your app has not been adequate.

We would love to investigate this issue for you and help out! Please reach out to our support team via the chat widget in the Builder or by submitting this form and share the pages affected, and the last date and time (approximate) that you experienced the errors. Our team can check on what is causing this issue and find a solution to get your app back to normal performance.

Our support team is eager to help and we hope to hear from you soon! :slight_smile: