"This site can't be reached"

We’ve started having users report that they’re getting the “spinning wheel of death” and then “This site can’t be reached” “us-api.knack.com took too long to respond” when they click the SSO login button on our sites. It’s happening with multiple sites, for multiple people, on multiple browsers, but not all people. (I can log in just fine, for instance.)

Anyone have any suggestions? We’ve already cleared cache and cookies.

Recommend raising a ticket :tickets: with support if you’ve not done so already :blush:

Yah, I’ve found that sometimes here works better than tickets these days. I have an open ticket re: SSO logins, so I’ll add to that.

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