We are reaching out to acknowledge and to apologize for the unexpected duration of this planned maintenance event that affected some Knack users for as many as 4 hours. We understand that this may have caused a significant disruption to your work and access to our platform.
Our team has successfully completed all of this maintenance and upgrade work and Knack is now fully operational. You can now access the builder, live app pages, and API requests without any problems.
To ensure that such incidents do not recur, our engineering and infrastructure teams are conducting a thorough investigation to identify the root cause and implement the necessary preventive measures or process changes moving forward.
Your satisfaction is our top priority, and we sincerely apologize for any inconvenience this may have caused. We appreciate your patience and understanding during this time.
Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team at firstname.lastname@example.org, or through the live chat in the app.
Once again, we apologize for any inconvenience caused and thank you for your continued trust in Knack.
-The Knack Team