Where can we find documentation regarding known issues with the new ‘upgraded’ environment. I, like so many other users apparently, work with multiple clients and apps and have been a fan of the platform for years, but unfortunately the lack of tools to troubleshoot and resolve intermittent performance issues and the lack of transparency regarding what is causing the issues is forcing me to no longer recommend Knack. Selling an organization on using a platform or software is difficult enough but when even the simplest applications become so sluggish intermittently and there are no real ways to troubleshoot and resolve the problem it is impossible to get client buy-in and erodes hard earned trust. Can we get some type of formal response from Knack on what specifically is being done to address this?
Where has the performance issues page gone from the October update???
https://www.knack.com/performance-upgrade#issues/
The link now just directs to the what’s new page. You still haven’t fixed the date filter issues which you broke in the update and is still affecting most of my apps. That was an issue on that list which appears to have been quietly shuffled away.
Hi Kevin - we released some fixes related to date filter issues on November 30th which addressed a host of different issues.
Have you already submitted a support ticket with details on those to us at support@knack.com?
If so, could you provide us with the ticket number so that we could track down the request and see if the issues you’re mentioning were tied to the November 30th fixes or is that a distinct issue still being worked on.
If you haven’t submitted a ticket with details on the issue, would you kindly do so?
We’ll circle back to you regarding the performance upgrade page redirecting to the what’s new page as soon as we confirm a few things internally.
Hi @Kevin , just wanted to circle back here regarding the performance issues page redirecting to the what’s new page.
To be fully transparent here - we have opted to redirect from this page to the what’s new page simply because this page was not being updated with any reasonable frequency, and hence it was not serving its purpose as a source of truth regarding what we’re working on and what we’re fixing.
We have since pivoted to a different approach to communicate those issues and updates, highlighting them in other channels, like these forums, via posts such as the below examples:
Hopefully, this provides you some more insight on this, and an idea of where to see relevant updates.
As far as the date filter issues go - as mentioned previously, if those persist despite the November fixes if you could kindly contact support that’d be much appreciated.