How to Best Work with Support: Your Guide to a Smooth Onboarding Experience

Hello, Knack Community!

As you embark on your journey with Knack, we are here to ensure that your experience is smooth and rewarding. Here, we outline the best ways to work with our support team to get the help you need, when you need it.

1. Knowledge Base (KB)

Before reaching out, we recommend checking our comprehensive Knowledge Base. It is a rich resource filled with articles that can answer most of your queries.

2. Video Playlists

For visual learners, we have curated video playlists that guide you through the functionalities and features of Knack.

3. Email Support

Depending on the nature of your query, we have two email addresses to assist you:

  • For Getting Started and Onboarding: Reach out to for assistance with the initial setup and understanding the basics of Knack.
  • For Technical Support, Bugs, and Issues: If you encounter any technical glitches, bugs, or issues, write to us at Our team is on standby to help you troubleshoot and resolve any technical challenges.

4. Community Forum

Lastly, don’t forget the power of community! Feel free to ask questions, share your experiences, and learn from other Knack users in this forum.

We are excited to have you in the Knack community and look forward to supporting you in your journey to success!