I just launched an app and when my team clicks a submit button they are forced to wait 50 seconds before continuing. its present on multiple users, myself included, and from multiple computers. anyone have an idea?
While I have no initial ideas on why this is occurring without investigating the issue, I will let our team know to keep an eye out for a report of this issue if you choose to reach out to our support team. Please don’t hesitate to submit a support ticket for this as our team would be happy to help you! You can do so by submitting this form here.
@NormandDefayette_CortexRD would you be able to help? This form is the only one i have a problem with, and its only when i have the KTL Loaded. When I remove the loaders 5 lines, the problem goes away. Knack support sent me this screenshot:
Thank you I will test it today! It’s only when clicking a form submit button (that we’ve noticed).
Sorry I didn’t think it was KTL because I never experienced it throughout testing on my own so I thought something happened on Knacks end after I uploaded 2500 records. I’ll double check it in the future.
Yes, the best place to report any issue with the KTL is definitely in the GitHub page.
This ensures that I’ll see your post quickly and so will others.