I’m really glad to hear you’ve had a positive experience so far—that reflects the spirit of this forum quite well. The community here is small but genuinely supportive, with a number of highly capable and experienced builders who are generous with their time and knowledge.
It’s worth noting that the forum is run entirely on goodwill—there is currently no formal support team behind it, and all contributors are volunteers who dip in when they can. So while you may get speedy replies at times (especially if your question is specific and well-framed), it’s best not to rely on it as a primary support channel—especially for working through the full learning curve of a client build.
I was recently awarded the role of a community moderator (only non Knack employee 
) so I receive notifications for all posts. I check the forum several times a day to see if I can assist directly or point someone in the right direction. I’m also fortunate to have a direct line to a number of Knack team members, should anything ever need escalating. Like all other contributors here, my involvement is purely voluntary—driven by a genuine desire to support the community.
Knack does offer “office hours” support calls for trial customers, these calls are typically limited to 15 minutes. This allows users to get quick support and answers to their questions.
If you’re planning to explore Knack in more depth or need help ramping up quickly, it might be worth considering working with one of the certified Knack Experts. Many of us have gone down that path ourselves, and it can save a lot of time and frustration in the early stages.
The Knack knowledge base, video tutorials, and live app examples are also a great supplement as you get more familiar with the platform—they cover a lot of ground if you’re willing to explore a bit.