# Urgent Support Issue

**URL:** <https://forums.knack.com/t/urgent-support-issue/20622>\
**Category:** Get Answers\
**Created:** [October 27, 2026, 9:43am UTC](https://forums.knack.com/t/urgent-support-issue/20622 "2026-10-27T09:43:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Mark7](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@Mark7](https://forums.knack.com/u/Mark7)\
**Post date:** [October 27, 2026, 9:43am UTC](https://forums.knack.com/t/urgent-support-issue/20622/1 "2026-10-27T09:43:23Z")

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We have had this before where a table is locked out and we cant access it.

In the builder we were making changes, adding and deleting fields which has caused an issue.

We do have backups but has anyone else had this issue and if so is it only Support that can help, if so is there any other way to contact them apart from email and support tickets.

Our main issue is that its the client table has stopped us accessing vital information for people with medical and mental health issues.

Many thanks

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**Author:** ![StephenChapman](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.knack.com/stephenchapman/32/1759_2.png) [@StephenChapman](https://forums.knack.com/u/StephenChapman)\
**Post date:** [October 27, 2026, 10:35am UTC](https://forums.knack.com/t/urgent-support-issue/20622/2 "2026-10-27T10:35:42Z")

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@Mark7, I’ve messaged @Kara, so hopefully she can bring in the cavalry. I think the support team will just be waking up now.

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**Author:** ![Mark7](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@Mark7](https://forums.knack.com/u/Mark7)\
**Post date:** [October 27, 2026, 11:19am UTC](https://forums.knack.com/t/urgent-support-issue/20622/3 "2026-10-27T11:19:35Z")

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Great many thanks

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**Author:** ![Kara](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.knack.com/kara/32/2717_2.png) [@Kara](https://forums.knack.com/u/Kara)\
**Post date:** [October 27, 2026, 1:27pm UTC](https://forums.knack.com/t/urgent-support-issue/20622/4 "2026-10-27T13:27:32Z")

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Hi @Mark7 Have you created a Support ticket? Let me know the ticket number and I’ll escalate it.

Thanks for the ping @StephenChapman

Cheers,

Kara

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**Author:** ![Mark7](https://avatars.discourse-cdn.com/v4/letter/m/91b2a8/32.png) [@Mark7](https://forums.knack.com/u/Mark7)\
**Post date:** [October 27, 2026, 3:37pm UTC](https://forums.knack.com/t/urgent-support-issue/20622/5 "2026-10-27T15:37:28Z")

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Issue is sorted and we can access the records now, many thanks