# Support / Communication **URL:** \ **Category:** Get Answers\ **Created:** [July 9, 2019, 2:05am UTC](https://forums.knack.com/t/support-communication/6706 "2019-07-09T02:05:09Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![RyanWade37549](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@RyanWade37549](https://forums.knack.com/u/RyanWade37549)\ **Post date:** [July 9, 2019, 2:05am UTC](https://forums.knack.com/t/support-communication/6706/1 "2019-07-09T02:05:09Z")
Anyone else worried about the recent lack of communication from Knack? Maybe it's just me? I posted a comment on a community post a week ago, and it still hasn't been approved. Plus, overall, development and feature releases seems to have just stalled. Maybe I'm spoiled by some other active communities I've been a part of, or maybe I'm just too impatient. ---
**Author:** ![RyanWade37549](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@RyanWade37549](https://forums.knack.com/u/RyanWade37549)\ **Post date:** [July 11, 2019, 6:31pm UTC](https://forums.knack.com/t/support-communication/6706/2 "2019-07-11T18:31:31Z")
Follow-up: I was contacted directly by Knack support explaining that the reason(s) is exactly what Julian said above. They have been knee-deep in development of a new builder. They even showed me a sneak peek, which was incredibly awesome. So, I can appreciate the explanation, but I think we all still need some more communication. We users are needy people... ---
**Author:** ![KimberlyNi07205](https://avatars.discourse-cdn.com/v4/letter/k/ccd318/32.png) [@KimberlyNi07205](https://forums.knack.com/u/KimberlyNi07205)\ **Post date:** [July 10, 2019, 2:48pm UTC](https://forums.knack.com/t/support-communication/6706/3 "2019-07-10T14:48:07Z")
Not just you. It's taking 24 hours to get a response, so my questions are taking days to be answered. It is very worrisome. ---
**Author:** ![JulianKirkness](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.knack.com/juliankirkness/32/770_2.png) [@JulianKirkness](https://forums.knack.com/u/JulianKirkness)\ **Post date:** [July 9, 2019, 5:25pm UTC](https://forums.knack.com/t/support-communication/6706/4 "2019-07-09T17:25:36Z")
I'm _hoping_ this is because of the major development project to update both the Builder and back end. See the roadmap page: [https://www.knack.com/roadmap](https://www.knack.com/roadmap)