Sign-in repeatedly blocked with "detected sign-in from a new location"

Knack has recently started blocking my sign-ins to the builder, with the message “sign-in detected from a new location”. Nothing has changed in my location, and it’s a complete pain as the linked email address is an organisational one I don’t have direct access to. Two of us both need to access the account at times and we both have this problem (using different devices).

I have just tried adding myself as a builder on the apps in the account, but it does the same thing when I sign in as a shared builder. Please help!

I would suggest you post a service request…

@Kate4 - Yes, as @LeighBerre96926 recommended, our Support team can assist. We can toggle off this adaptive-2FA for the given Account if you submit a ticket. Hope this helps.