# Not getting Support via the Chat tool

**URL:** <https://forums.knack.com/t/not-getting-support-via-the-chat-tool/13937>\
**Category:** Get Answers\
**Created:** [March 16, 2023, 8:32pm UTC](https://forums.knack.com/t/not-getting-support-via-the-chat-tool/13937 "2023-03-16T20:32:43Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Kat](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.knack.com/kat/32/2834_2.png) [@Kat](https://forums.knack.com/u/Kat)\
**Post date:** [March 17, 2023, 12:31am UTC](https://forums.knack.com/t/not-getting-support-via-the-chat-tool/13937/3 "2023-03-17T00:31:44Z")

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Hey there, we’re sorry for the frustration and we appreciate you sharing your feedback and have addressed this concern [here](https://forums.knack.com/t/your-voice-matters-improvements-to-customer-support-at-knack/13940).

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_[View the full topic](https://forums.knack.com/t/not-getting-support-via-the-chat-tool/13937)._