# New User Intro emails not working

**URL:** <https://forums.knack.com/t/new-user-intro-emails-not-working/6581>\
**Category:** Get Answers\
**Created:** [November 29, 2019, 8:24pm UTC](https://forums.knack.com/t/new-user-intro-emails-not-working/6581 "2019-11-29T20:24:56Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![WilliamTho78175](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.knack.com/williamtho78175/32/161_2.png) [@WilliamTho78175](https://forums.knack.com/u/WilliamTho78175)\
**Post date:** [November 29, 2019, 8:24pm UTC](https://forums.knack.com/t/new-user-intro-emails-not-working/6581/1 "2019-11-29T20:24:56Z")

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When new users (clients) are added to my Knack DB, I expect Knack to automatically send the intro email. However I am finding that it is not happening anymore. The only way I can make it send is to edit the record where there is a field that asks (send intro email?) which is defaulted at NO. How do I change this default? I can't find that field anywhere to edit.

I don't want to have to write a Zap to do this, and I want it done asap so I don't want to write a task to do the same thing.

What am I missing??

Bill