# Getting "please wait 50 seconds" when my users click submit
**URL:** https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703
**Category:** Get Answers
**Created:** [February 14, 2024, 12:24am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703 "2024-02-14T00:24:06Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 12:24am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/1 "2024-02-14T00:24:06Z")
I just launched an app and when my team clicks a submit button they are forced to wait 50 seconds before continuing. its present on multiple users, myself included, and from multiple computers. anyone have an idea?
this is what they get… it counts down
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### Author:  [@Les](https://forums.knack.com/u/Les)
#### Post date: [February 14, 2024, 1:13am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/2 "2024-02-14T01:13:33Z")
Hi @Irfan,
While I have no initial ideas on why this is occurring without investigating the issue, I will let our team know to keep an eye out for a report of this issue if you choose to reach out to our support team. Please don’t hesitate to submit a support ticket for this as our team would be happy to help you! You can do so by [submitting this form here](https://www.knack.com/contact-support/).
We hope to hear from you soon! 🙂
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### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 1:33am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/3 "2024-02-14T01:33:19Z")
Thanks. I filled that form out and also submitted a request through the builder
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### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 3:15am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/4 "2024-02-14T03:15:36Z")
@NormandDefayette_CortexRD would you be able to help? This form is the only one i have a problem with, and its only when i have the KTL Loaded. When I remove the loaders 5 lines, the problem goes away. Knack support sent me this screenshot:
i mainly want KTL to custom color fields app-wide.
thank you for the help
Edit : actually it’s affecting several forms. I’ve had to disable KTL in the meantime
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### Author:  [@NormandDefayette\_CortexRD](https://forums.knack.com/u/NormandDefayette_CortexRD)
#### Post date: [February 14, 2024, 4:28am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/5 "2024-02-14T04:28:55Z")
I am investigating the issue now.
I need to know what you are clicking when this happens. Submit only?
Is it an Add or Edit form, or Inline Edit or all of these do the same thing?
Norm
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### Author:  [@NormandDefayette\_CortexRD](https://forums.knack.com/u/NormandDefayette_CortexRD)
#### Post date: [February 14, 2024, 4:36am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/6 "2024-02-14T04:36:03Z")
Hi Les,
Please tell your engineers to forget about this. It’s the KTL and I am fixing this now.
I try to tell my users not to submit tickets to Knack support until they are 100% it’s not the KTL, but not everyone knows yet.
I’m doing my best to avoid that: [Troubleshooting the KTL · cortexrd/Knack-Toolkit-Library · Discussion #186 (github.com)](https://github.com/cortexrd/Knack-Toolkit-Library/discussions/186)
Sorry for the trouble,
Norm
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### Author:  [@NormandDefayette\_CortexRD](https://forums.knack.com/u/NormandDefayette_CortexRD)
#### Post date: [February 14, 2024, 4:42am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/7 "2024-02-14T04:42:41Z")
@Irfan,
Can you refresh your browser please and test **KTL v0.23.3**?
**Also** , go see this page please. It explains how to do a few tests to determine if the KTL is causing the issue or not. [Troubleshooting the KTL · cortexrd/Knack-Toolkit-Library · Discussion #186 (github.com)](https://github.com/cortexrd/Knack-Toolkit-Library/discussions/186)
Let me know it the update solved your issue,
Norm
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### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 10:13am UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/8 "2024-02-14T10:13:39Z")
Thank you I will test it today! It’s only when clicking a form submit button (that we’ve noticed).
Sorry I didn’t think it was KTL because I never experienced it throughout testing on my own so I thought something happened on Knacks end after I uploaded 2500 records. I’ll double check it in the future.
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### Author:  [@NormandDefayette\_CortexRD](https://forums.knack.com/u/NormandDefayette_CortexRD)
#### Post date: [February 14, 2024, 12:27pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/9 "2024-02-14T12:27:51Z")
Le me know as soon as possible please.
Norm
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### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 12:47pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/10 "2024-02-14T12:47:09Z")
0.23.3 gives the same issue of waiting 50seconds. I’ll go thru the other steps soon
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### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 1:03pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/11 "2024-02-14T13:03:38Z")
and yes when i disable KTL via the pop-up menu everything works as expected. same result as commenting out the code in the builder
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### Author:  [@NormandDefayette\_CortexRD](https://forums.knack.com/u/NormandDefayette_CortexRD)
#### Post date: [February 14, 2024, 1:09pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/12 "2024-02-14T13:09:42Z")
Can you try latest fix in **v0.23.5** please.
Norm
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### Author:  [@Irfan](https://forums.knack.com/u/Irfan)
#### Post date: [February 14, 2024, 1:54pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/13 "2024-02-14T13:54:49Z")
Looks like that did the trick! Thank you.
In the future with a KTL issue should in knack forums here and tag you or should I create a discussion on GitHub?
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### Author:  [@NormandDefayette\_CortexRD](https://forums.knack.com/u/NormandDefayette_CortexRD)
#### Post date: [February 14, 2024, 2:58pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/14 "2024-02-14T14:58:23Z")
@Irfan,
Thanks, I’m very glad to read that.
Yes, the best place to report any issue with the KTL is definitely in the **GitHub page**.
This ensures that I’ll see your post **quickly** and so will **others**.
Norm
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### Author:  [@Les](https://forums.knack.com/u/Les)
#### Post date: [February 14, 2024, 5:43pm UTC](https://forums.knack.com/t/getting-please-wait-50-seconds-when-my-users-click-submit/15703/15 "2024-02-14T17:43:44Z")
Hi @NormandDefayette_CortexRD,
No worries! Our support team found that it was custom code causing the issue, so Irfan’s ticket never got to our engineers.
Thank you for swiftly looking into this!