# Fetch record using ticket number

**URL:** <https://forums.knack.com/t/fetch-record-using-ticket-number/11157>\
**Category:** Get Answers\
**Created:** [September 16, 2021, 9:53pm UTC](https://forums.knack.com/t/fetch-record-using-ticket-number/11157 "2021-09-16T21:53:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kaustubh](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kaustubh](https://forums.knack.com/u/kaustubh)\
**Post date:** [September 16, 2021, 9:53pm UTC](https://forums.knack.com/t/fetch-record-using-ticket-number/11157/1 "2021-09-16T21:53:22Z")

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I would like to fetch record using ticket number without login page.

Scenario is - I want to send email to customer after technician submit is activities. Customer will enter ticket number (without login) and then connected record to ticket number will be displayed

I have tried option using list, details under pages but it doesnt achieve functionality I am trying to implement

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**Author:** ![CarlHolmes](https://sea2.discourse-cdn.com/flex020/user_avatar/forums.knack.com/carlholmes/32/2814_2.png) [@CarlHolmes](https://forums.knack.com/u/CarlHolmes)\
**Post date:** [September 17, 2021, 6:07am UTC](https://forums.knack.com/t/fetch-record-using-ticket-number/11157/2 "2021-09-17T06:07:34Z")

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May be worth checking out this Knack method:

> **[How to Access Private Records Without a Login](https://learn.knack.com/article/ey6jvqpgbn-how-to-access-private-records-without-a-login)**

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**Author:** ![kaustubh](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@kaustubh](https://forums.knack.com/u/kaustubh)\
**Post date:** [September 17, 2021, 7:46am UTC](https://forums.knack.com/t/fetch-record-using-ticket-number/11157/3 "2021-09-17T07:46:51Z")

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Hello Carl,

thank you for sharing the article. Let me implement the solution and reply back to this thread as solution.

Super helpful

Regards,  
Kaustubh K. Konkar