Account deleted - HELP!?

Hi Knack community, I need help.
This is pretty much a last resort. We’re a fully paid-up Enterprise customer (quarterly invoices) with dedicated infrastructure, but just had our entire account deleted by what looks like an automated process. I can’t even access the builder to submit an emergency ticket and I’ve spent the last hour and half trying everything I can think of to get in touch with support.

Business critical and now completely offline. Can anyone help me get their attention?

Hello Dan,

We can certainly help here and sorry for the stress of this!

I am not seeing a ticket with a matching name, have you sent a ticket to If not, could you please send an email to that address and I will take a look right away.

I have sent two emails about an hour and a half ago